Patience Is A Virtue When Giving Great Service to Casino Customers

Patience is truly a virtue for casino employees who understand they need plenty of it to give outstanding customer service and turn guests into advocates for the property.  Many guests are older and have special needs.  Patience is particularly important with them.  What can casino employees do to remember how important it is to be patient with them, that it’s all about them?  Guests may ask employees for directions to the restroom or buffet 300 time a day.  Employees should just be patient, smile and help them.  That can help turn guests into advocates for the casino.

Martin R. Baird
Robinson & Associates, Inc.