Physical Environment Affects Culture Of Organizational Improvement

Casinos that strive to create a positive culture in support of organizational improvement should evaluate the impact the property’s physical environment has on employees.
The physical environment within one day may range from beautiful to bleak.  Oftentimes, the appearance and feel of the back of the house is significantly different from the front.  A lot of casino time and money is spent on creating an alluring environment for guests and executives, while the back of the house is often ignored.  An appealing and comfortable physical environment for employees may make the difference between someone who wants to come to work each day and one who wants to stay home.

My company has published a white paper that helps casinos understand what is involved in rolling out organizational improvements that can result in greater success in the future.  Those interested in obtaining a copy of the white paper should e-mail Marilyn Kuhnert, our client development specialist, at or call her at 623-486-9090.

Martin R. Baird
Robinson & Associates, Inc.