Positive Attitude Helps Turn Casino Guests Into Advocates

Having a positive attitude is absolutely critical when it comes to creating guest advocates at casinos.  A positive attitude is 90 percent of the battle as casino employees strive to turn guests into advocates for the property.  Everyone has challenging days and frustrating customers.  If you go into it with a positive outlook, your day will be much better.  If you look at problems as opportunities for excellence, your positive attitude will make it easy to find a solution.

Martin R. Baird
Robinson & Associates, Inc.