Post Archive

Press Releases 2009:

December 21, 2009
Shedding Light on Measurement

December 8, 2009
Stop the Stupid Mystery Shops

November 24, 2009
Is Your Casino Racing to the Bottom?

November 10, 2009
Make Guest Service Your Casino’s Defense Against Tough Times

October 23, 2009
What Business Is Your Casino In?

October 15, 2009
Robinson & Associates CEO Will Moderate Global Gaming Expo Panel On Customer Service Training

October 9, 2009
Service Lessons Learned from A Disneyland Jaunt

September 9, 2009
It’s Quaint, but the Golden Rule Works

August 24, 2009
Casinos Can Boost Business With Referrals

August 10, 2009
Crank Up Service to Help Casino Guests Take A Break

June 18, 2009
Are Casinos Losing Role As Refuge During Tough Times?

 

Press Releases 2008:

September 15, 2008
Stellar Casino Service Translates Into Longer Guest Visits

September 10, 2008
Five Keys to Dynamic Training That Turns Casino Employees Into Guest Service Superstars

August 25, 2008
Casino Employees Must Understand What Guest Service Is in Order to Deliver It

August 18, 2008
Casino Employee Reward-and-Recognition Program Deserves Thorough Third-Party Evaluation

August 11, 2008
It’s Never Too Late to Launch A Guest Service Program; Five Crucial Steps to Get the Process Going

July 28, 2008
Review Casino Employee Guest Service Training to Ensure It Is Effective

July 21, 2008
Stellar Casino Guest Service Can Result in Longer Play

July 9, 2008
As Casinos Struggle With Today’s Slow Economy, They Must Stop Renting Guests and Emphasize Service

June 30, 2008
Evaluate Casino Employee Orientation to Be Sure New Hires Start Their Jobs the Right Way

June 23, 2008
Review Casino Marketing Effectiveness to Assure It Is Part of Property’s Long-Term Success

June 16, 2008
Improve Casino Internal Communication By Learning What Not to Do

June 16, 2008
Casinos Should Launch Internal Operational Review With A Hard Look At Marketing

May 27, 2008
Casinos Must Have Effective Leaders and Managers to Roll Out Organizational Improvement

May 19, 2008
To Implement Internal Organizational Improvement, Teach Casino Managers How to Create Correct Culture

May 12, 2008
Casino Managers Require Strong Support to Roll Out Organizational Improvement

May 5, 2008
Employee Support Is Critical to Success of Organizational Improvement At Casinos

April 28, 2008
Learning from Mistakes Is Important Part of Organizational Improvement At Casinos

April 21, 2008
Emphasis On Employee Training Sets Casinos On Path to Organizational Improvement

April 14, 2008
Casinos Position Themselves for Success By Investing in Employees’ Skills, Professionalism

April 7, 2008
Casino’s Physical Environment Has Impact On Culture of Organizational Improvement

March 31, 2008
Casino Organizational Improvement Must Be Supported By Effective Internal Communication

March 24, 2008
Benefits of Casino Employee Training and Improvement Are More Than Just Financial

March 17, 2008
Casino Executives Could Learn from IBM White Paper That Validates Importance of Customer Advocates

March 10, 2008
Casinos Can Learn from IBM’s Perspective On the Importance of Customer Advocates

March 3, 2008
Five Key Steps Help Casinos Reap Rewards Of Organizational Improvement

February 25, 2008
Being Helpful for Casino Customers Boosts Service Level

February 18, 2008
Being Hospitable Is Important to Providing Outstanding Casino Guest Service

February 11, 2008
Casino Guests Just Want to Be Happy While At the Property

February 4, 2008
Hospitality Is Important Part of Good Casino Guest Service

January 28, 2008
Outstanding Guest Service Is What It’s All About At Casinos

January 21, 2008
Outstanding Service Helps Casino Customers Have Good Time

January 2008
Effective Presentation Skills Are Critical to Professional Success, By Martin R. Baird

January 14, 2008
Casino Customers Should Leave the Property Feeling Great

January 2, 2008
Gratification Is Side Benefit of Great Casino Guest Service


Press Releases 2007:

December 31, 2007
Blend Awareness Into Service and Turn Guests Into Advocates

December 24, 2007
Casino Chief Executive Officers and General Managers Let Internal Policies Hinder Their Property’s Growth

December 17, 2007
Five Keys to Creating Effective Casino Managers and Supervisors

December 10, 2007
Casino HR Departments Need A System to Create Employee Advocates, Reduce Turnover and Improve Staff Performance

December 3, 2007
Casino Chief Financial Officers Can Cut Costs, Forecast Revenues By Focusing On Guest and Employee Advocates

November 26, 2007
Casino Guests Should Be Treated Like Kings By Employees

November 19, 2007
Give Casino Guests the Holiday Gift They Want Most – An Amazing Gaming Experience That Turns Them Into Advocates

November 12, 2007
Casino Job Difficulties Must Be Overcome To Turn Guests Into Advocates for the Property

November 5, 2007
Casino Managers Need to Turn Staff Members Into Employee Advocates for Their Property

October 29, 2007
Casino Guests Just Want to Be Happy While At the Property

October 22, 2007
Guests & Guest Advocates Are What It’s All About At Casinos

October 15, 2007
Friendships Can Evolve from Process Of Creating Casino Guest Advocates

October 2007
Robinson & Associates Will Participate in Employee Communication Panel During Global Gaming Expo

October 8, 2007
Every Casino Employee Must Contribute To Effort of Creating Guest Advocates

October 1, 2007
Great Experience Turns Casino Guests Into Advocates

September 24, 2007
Savvy Casino Managers Are On to Something: Great Guest Service Contributes to the Bottom Line

September 17, 2007
White Paper Explores the ROI Question For Casino Internal Improvement Programs / Advocate Index™, Advocate Development System™ Contribute to ROI

September 17, 2007
What? The Internet Is A Serious Competitor for Casinos? Properties That Ignore Cyberspace Do So At Their Peril

September 10, 2007
Casinos Shouldn’t Panic At the Thought of An Audit; Conduct a Customer Service Audit and Improve Your Profits

September 4, 2007
Casinos Have A Multitude of Ideas At Their Disposal To Improve Service and Make Their Guests Happy

August 27, 2007
Boost Customer Service to A Level of Excellence By Understanding Guests and Industry Competitors

August 20, 2007
Rewarding Employees the Wrong Way is A Waste; Get Effective Results with An Unbiased Recognition Program

August 13, 2007
Casino Executives Can Learn A Lesson from Physics; When Customer Service Starts At the Top, It Rolls Downhill

August 6, 2007
Casinos Cannot Afford to Make Guests Unhappy And Lose Business Because of Poor Customer Service

July 30, 2007
Lost Guests, Dirty Premises Are An Opportunity for Casinos; Lend A Hand, Clean Things Up to Boost Customer Service

July 23, 2007
Casinos Add A Competitive Edge to Their Customer Service When They Think and Act in A Proactive Manner

July 16, 2007
What Vibrations Do You Give Off When Guests Walk In? A Positive Attitude is Crucial for Great Guest Service

July 9, 2007
Casino Guests Want An Outstanding Gaming Experience; Smiles Go A Long Way Toward Creating That Great Visit

July 2, 2007
Customer Service Buddy Is Ideal for Staying on Track And Being Accountable for Your Service Plan

June 25, 2007
Listening Is Critical to Creating Casino Guest Advocates

June 18, 2007
Try A Little Magic to Create Casino Guest Advocates

June 11, 2007
Mid-Level Casino Managers Unprepared for Their Jobs Can Poison Employee Advocacy At the Property

June 4, 2007
Create Casino Guest Advocates By Being Nice to Customers

May 29, 2007
Great Service, Guest Advocates Are A Necessity for Casinos

May 21, 2007
Excuses Not Allowed As Casinos Create Guest Advocates

May 14, 2007
Casino Guests Want An Outstanding Gaming Experience

May 7, 2007
Casinos Should Win Guests’ Hearts in Big Way And Turn Them Into Advocates for the Property

April 23, 2007
Casinos Must Embrace Change and Focus On Guest Advocacy

April 16, 2007
Outstanding Casino Guest Service is Priceless

April 9, 2007
Promptness Turns Casino Guests, Employees Into Advocates

April 2, 2007
Use Praise to Turn Casino Co-Workers Into Advocates

March 26, 2007
Boost Guest Retention for Long-Term Casino Success

March 19, 2007
Questions Lead to Outstanding Casino Guest Service

March 12, 2007
Casino Guests Are Keenly Aware of Quality of Service

March 8, 2007
It’s Not Too Late to Roll Out Better Casino Guest Service in 2007

March 5, 2007
Make Sure Ladies Playing At Your Casino Feel Like A Queen

January 29, 2007
Patience Is Critical to Providing Great Casino Guest Service

January 22, 2007
Offering Great Casino Guest Service Is A Pleasant Experience

January 15, 2007
Observant Casino Employees Provide Excellent Guest Service

January 8, 2007
Great Casino Guest Service Leads to More Opportunities

January 2, 2007
No Exceptions Allowed for Providing Casino Guest Service


Press Releases 2006:

September 25, 2006

Provide Great Casino Guest Service By Just Doing It

September 18, 2006
Casino Employees Know When Job Performance Is Great

September 11, 2006
Stellar Casino Guest Service Generates Feelings of Joy

September 5, 2006
Casino Guests Enjoy An Incredible Gaming Experience

August 28, 2006
Employees Make Huge Difference in Casinos’ Success

August 21, 2006
Outstanding Casino Guest Service Offers Immediate Benefits

August 14, 2006
Have Positive Impact On Casino Guests By Providing Truly Outstanding Service

August 7, 2006
Being Hospitable Is Important to Providing Outstanding Casino Guest Service

July 11, 2006
Casinos Should Stop Worrying About Satisfaction And Focus Instead on Guest and Employee Advocates

June 26, 2006
Deliver Great Casino Guest Service By Being Prepared

June 19, 2006
Casinos Should Wow Guests With Great Gaming Experience

June 12, 2006
Put Out Welcome Sign for Casino Guests

June 9, 2006
Use the Alphabet to Provide Great Casino Guest Service

June 5, 2006
Casino Customers Want to Have Wonderful Time

May 30, 2006
Casino Guests Look for Worth in Time, Money They Spend

May 22, 2006
Casino Guests Want Properties to Feel Warm, Comfortable

May 15, 2006
Casino Employees Must Pay Attention to Their Tone of Voice

May 8, 2006
Casino Guests Are Valuable Asset for Employees, the Property

May 1, 2006
Casino Customers Want to Feel Valued

April 24, 2006
What Motivates Casino Employees to Improve Guest Service?

April 17, 2006
Casino Employees Need Incentives to Improve Guest Service

April 11, 2006
Casino Employees Have A Multitude of Customer Service Ideas At Their Disposal That Work

April 3, 2006
360-Degree Perspective Creates More Casino Guest Advocates

March 27, 2006
Improving Casino’s Guest Service Is An Investment That Pays

March 20, 2006
Casinos’ Internal Customers Help Provide Guest Service

March 13, 2006
Casino Employees Should Take An Interest in Their Guests

March 6, 2006

Providing Great Casino Guest Service Requires Intelligence

February 13, 2006
Best Business Practices Help Create Casino Guest Advocates

February 9, 2006
Turnkey System, Best Business Practices Will Help Casinos Transform Their Customers Into Guest Advocates

February 6, 2006
Turnkey System Helps Casinos Leverage Data Gleaned From Measuring Degree to Which They Have Guest Advocates

January 30, 2006
Guest Advocates Are Key to Predicting Casino’s Growth

January 23, 2006
What Is Likelihood Your Casino’s Guests Act As Advocates?

January 2006
World Renowned Company Leaks Secret to Success: Measure What Matters and Then Take Action

January 16, 2006
Casinos Are Off the Mark With Traditional Market Research That Emphasizes Guest Satisfaction

January 10, 2006
To Have Happy Guests, Casinos Must First Make Sure That Their Employees Are Also Enjoying Themselves Motivated Employees Help Create Guest Advocates

January 9, 2006
Casino Guests Are King and They Will Share Their Knowledge About Specific Properties With Others

January 3, 2006
Casinos Need Guest Advocates Who Spread the Word About Their Positive Gaming Experiences

Press Releases 2005:

December 27, 2005
Being Helpful for Casino Customers Boosts Service Level

December 19, 2005
Providing Great Casino Customer Service Is An Acquired Skill

December 13, 2005
Robinson & Associates Announces Client Service Manager For Implementation of Advocate Development System

December 12, 2005
Hospitality, Happiness Are Part of Good Casino Guest Service

December 9, 2005
Understanding Customers, Competitors Helps Casinos Boost Their Guest Service to A Higher Level

December 5, 2005
Casino Customer Service Can Trump Playing On the Internet

November 28, 2005
Customer Service Is What It’s All About At Successful Casinos

November 21, 2005
Challenge Casino Employees to Offer Great Customer Service

November 14, 2005
Outstanding Service Helps Casino Customers Have Good Time

November 10, 2005
It’s Not A Myth: Size and Length Do Matter For Providing Outstanding Casino Customer Service

November 7, 2005
What? The Internet Is A Serious Competitor for Casinos?

November 1, 2005
Casino Customers Should Leave the Property Feeling Great

October 24, 2005
Poor Casino Guest Service Can Mean Lost Business

October 17, 2005
Gratification Is Side Benefit of Great Casino Guest Service

October 11, 2005
Advocate Index™ Gives Casinos One Powerful Number For Predicting Future Growth and Profitability

October 10, 2005
Zero, Zip, Zilch: That’s How Often Casino Customers Return to Properties With Poor Guest Service

October 10, 2005
Little Things Add Up for Stellar Casino Customer Service

October 3, 2005
Lost Guests, Dirty Premises Are An Opportunity for Casinos; Lend A Hand, Clean Things Up to Boost Customer Service

September 26, 2005
Reward Casino Employees for Using New Guest Service Skills

September 19, 2005
Providing Great Casino Customer Service Should Be Fun

September 12, 2005
Casino Execs Can Show Support for Guest Service Training By Joining Staff Members in the Sessions

September 8, 2005
‘Yes I Can’ Attitude Fosters Great Casino Customer Service

September 6, 2005
Great Casino Guest Service Can Create Lasting Friendships

August 29, 2005
Take A 360-Degree Look At Your Casino’s Customer Service

August 22, 2005
Casinos Must Focus On Their Customers At All Times

August 15, 2005
Robinson & Associates Will Discuss Its Guest Advocate Index During A Presentation At Global Gaming Expo 2005

August 15, 2005
Author of ‘Gaming Guest Service from A to Z’ to Have Pepsi-Sponsored Book Signing At Global Gaming Expo

August 15, 2005
Casino Customer Service Audit Helps Properties Avoid Guessing At the Quality of Their Service

August 9, 2005
The X Factor: Special Things That Please Casino Customers

August 8, 2005
Fake It If You Must to Provide Great Casino Customer Service

August 1, 2005
Casinos Must Avoid Quick Fixes for Poor Customer Service

July 25, 2005
Variety of Ideas Help Improve Casino Customer Service

July 18, 2005
Casino Customers Have High Expectations About Service

July 11, 2005
Old Solutions Won’t Help Casinos Compete for Customers

July 8, 2005
Casino Customer Service Tip: Guests Want to Feel At Home

July 5, 2005
Give Casino Customers What They Expect — Entertainment

June 27, 2005
Casino Customers Expect Extraordinary Service Experience

June 20, 2005
Service Tip: Casinos Need Good Word-of-Mouth Advertising

June 20, 2005
CIRSA Selects Robinson & Associates for Customer Service Training At Its Majestic Casino in Dominican Republic; Training Designed to Take Guest Service to High Level

June 13, 2005
Service Tip: Casino Customers Want Exceptional Experience

June 9, 2005
Casino Customers Drive Need for Service – They’re the Boss

June 6, 2005
Casino Competitors May Use Service to Retain Customers

May 5, 2005
Providing Casino Customer Service: Every Day Is ‘Game Day’

May 23, 2005
Make Casino Customer’s Experience A Memorable One

May 16, 2005
Outstanding Casino Customer Service Requires Team Effort

May 11, 2005
Casino Guest Service Tip: Smiling Is Universal Language

May 5, 2005
Robinson & Associates, Inc., Teams With Service Sleuth to Provide Customer Service Mystery Shopping for Casinos

May 2, 2005
Casino Customer Service Tip: Guests Want Fun Experience

April 25, 2005
Great Guest Service Helps Casinos Outshine the Competition

April 21, 2005
The Casino Customer Service War Can Be Won; New Program Helps Casinos Assess Their Service Culture

April 18, 2005
Give Casino Customer Service With Determination, Drive

April 12, 2005
Casino Customer Service Tip: Teamwork A Must for Success

April 11, 2005
Casino Customer Service Tip: Employee Reward, Recognition Program Works Wonders

April 4, 2005
Casino Employees Must Be Dependable In All Ways

March 28, 2005
Don’t Base Casino Employee Reward Programs On Popularity

March 22, 2005
Robinson & Associates CEO to Help Narrate April 5 Travel Channel Program On Las Vegas Urban Legends

March 21, 2005
Casino Service Tip: Strive to Delight Guests At All Times

March 15, 2005
Casino Tip: Management Must Show Support of Guest Service

March 8, 2005
General Management, Human Resources Conference Slated By PricewaterhouseCoopers SA in Athens, Greece; Gaming Executives Urged to Attend 2-Day Session

March 7, 2005
Casino Tip: Brush Up On Courtesy Toward Property’s Guests

March 1, 2005
Robinson & Associates CEO to Speak at 2005 NIGA Show; Lessons He Has Learned from Training Casino Employees

February 28, 2005
Casino Tip: Guest Service Starts With Senior Management

February 21, 2005
Casino Guest Service Tip: Helping Others Is Cool

February 14, 2005
Casino Guest Service Tip: Nonverbal Communication Matters

February 11, 2005
Customer Retention, Casino Guest Service Go Hand In Hand

February 7, 2005
Robinson & Associates, Inc. To Improve Guest Service At Casinos Overseas

February 7, 2005
Casino Guest Service Tip: Customers Thrive On Consistency

January 31, 2005
Casino Tip: All Employees Must Contribute to Guest Service

January 24, 2005
Casino Tip: Confidence Leads to Great Guest Service

January 18, 2005
Casino Service Tip: Unhappy Guests Don’t Always Complain

January 12, 2005
Questions Help Create Quality Casino Guest Service

January 10, 2005
Casino Guest-Service Tip: Communication Is Critical

January 3, 2005
7 Tips for Crafting a Casino Guest-Service Plan


Press Releases 2004:

December 27, 2004
Casino Tip: Service Challenges Are Opportunities in Disguise

December 13, 2004
Patience Is Virtue When Providing Great Casino Guest Service

December 13, 2004
Casino Tip: Great Service = Money in Employees’ Pockets

December 6, 2004
Casino Guest Service Tip: Help Guests Who Are Lost

November 29, 2004
Casino Guest Service Tip: Strive to Be Better Every Day

November 22, 2004
Casino Guest Service Tip: Guests Appreciate Proactive Employees

November 15, 2004
Casino Guest Service Tip:  Aspire to Be Only the Best

November 12, 2004
Observation Leads to Great Casino Guest Service

November 8, 2004
Casino Guest Service Tip:  Proactive Employees Aim to Please

November 1, 2004
Casino Guest Service Tip:  Preparation Is Essential Every Day

October 26, 2004
Guest Service Tip: Buddy Helps With Accountability

October 25, 2004
Casinos Should Spread A Little Cheer While Offering; Gift of Education This Holiday Season

October 22, 2004
Robinson & Associates, Inc., Garners High Praise for Guest Service Presentation at Global Gaming Expo 2004

October 19, 2004
Casino Guest Service Tip: Believe In What You Do

October 13, 2004
Outstanding Casino Guest Service Is No Longer An Option; It’s Necessary in the Competitive Gaming Industry

October 12, 2004
Guest Service Tip: Upbeat Employees A Must At Casinos

October 5, 2004
Guest Service Tip: Awareness Is Basis of Great Casino Service

September 28, 2004
Guest Service Tip: Smiling Makes for Pleasant Visit

September 21, 2004
Guest Service Tip: Good Attitude Is Important

September 14, 2004
Guest Service Tip: Casino Service Requires Commitment

September 7, 2004
Guest Service Tip: All Casino Guests Want Attention

September 2, 2004
Robinson & Associates, Inc., CEO to Speak; At Global Gaming Expo On Casino Guest Service

August 30, 2004
Guest Service Tip: Good Service = Longer Visits

August 24, 2004
Guest Service Tip: Approval Feels Great

August 17, 2004
Guest Service Tip: What Is Guest Service?

August 12, 2004
Listening Is Critical to Providing Stellar Casino Guest Service

August 10, 2004
Guest Service Tip:  Showing Appreciation Is Important

August 6, 2004
Web Site On Casino Guest Service Starts Weekly Service Tips; Tip #1:  For Good or Bad, People Talk About Your Service Behind Your Back

July 20, 2004
Harrah’s/Caesars Mega Deal Is Mega Good for Casino Guests; Opportunities Abound for Casinos that Improve Guest Service to Compete

July 13, 2004
Just Do It!  Providing Great Casino Guest Service Is Easy

June 16, 2004
Think, Show You Care and Casino Guest Service Will Shine

May 13, 2004
Casino Guest Service and Hospitality Go Hand in Hand; Guests Will Remember the Fun in A Positive Way

April 15, 2004
Great Guest Service Can Generate Positive Word-of-Mouth Advertising and New Opportunities for Casinos

March 16, 2004
Having A Bad Day?  There’s Nothing Wrong With Faking It;Overcome the Hurdle and Provide Great Guest Service

October 28, 2003
Robinson & Associates Contracts With Arizona Consultant; To Provide Guest Service Facilitation for Casinos


Press Releases 2003:

September 24, 2003
Robinson & Associates Rolls Out Valet Parking Guest Service; Training to Help Casinos Put Their Best Foot Forward

September 16, 2003
A Commitment to Guest Service Is Crucial At Casinos and It Must Start At the Very Top With Senior Management

August 15, 2003
Don’t Let Guests Slip Away to Other Entertainment Venues!; Follow These 7 Steps for An Effective Guest-Service Plan

August 4, 2003
Zip! Yowza! Wow! Zilch! What’s In A Word?; Everything When It Comes to Understanding Guest Service

July 15, 2003
With Fierce Competition and A Soft Economy, Can Any Casino Afford to Lose Guests?

June 12, 2003
Great Casino Guest Service Starts With Employee Attitudes; Gaming Properties in the Know Strive for Positive Outlook

May 7, 2003
Pumped-Up Employees Want to Provide Great Guest Service; Call in the Reinforcements to Transform Desire Into Action

April 15, 2003
A Commitment to Guest Service Is Crucial At Casinos and It Must Start At the Very Top With Senior Management

March 14, 2003
Casinos That Think and Act in A Proactive Manner Have A Competitive Edge in Their Guest Service

February 14, 2003
Casinos Should Treat Guest Relationships Like They Are Glass; Shattering the Bond With Guests Leaves A Real Mess

January 16, 2003
It’s Not A Myth…. Size Does Matter and So Does Length


Press Releases 2002:

December 17, 2002
Casinos Are Beautiful, Fun and Exciting Places to Visit; Working There Must Be A Dream Come True – Right?  Wrong!

November 7, 2002
To Have Happy Guests, Casinos Must Look Inward; Happy Employees Create An Enjoyable Gaming Experience

November 1, 2002
Robinson & Associates Joins Casino Management Association, Strengthens Commitment to Industry Professionalism

October 17, 2002
Dull Training Offers Zero Pay-Off for Casinos, Employees; Five Keys to Dynamic Training That Creates Service Superstars

September 17, 2002
It’s Never Too Late to Launch A Guest Service Program; Five Crucial Steps to Get the Process Going

August 15, 2002
Savvy Casino Managers Are On to Something: Great Guest Service Contributes to the Bottom Line

July 16, 2002
If the Recession Is Fading, Are Casinos Ready for Players-Market, Gloves-Off Competition?

June 13, 2002
Bilingual Training Is A Must for Casinos And Can Be Very Effective When Properly Done

May 17, 2002
A Casino Strike Is Looming but Guests Will Cross Picket Lines If They’re Enticed With Stellar Customer Service

May 14, 2002
What?  The Internet Is A Serious Competitor for Casinos? Properties That Ignore Cyberspace Do So At Their Peril

April 16, 2002
Employee Training in Different Languages Is A Must; Stick With English Only and Take A Huge Risk With Service

April 10, 2002
Robinson & Associates Solidifies Commitment to Gaming By Joining National Indian Gaming Association

March 14, 2002
Casinos Shouldn’t Panic At the Thought of An Audit; Conduct a Customer Service Audit and Improve Your Profit

February 14, 2002
Casinos Have A Multitude of Ideas At Their Disposal To Improve Service and Make Their Guests Happy

January 16, 2002
Casinos Face New Demon in Post-Sept. 11 Business Climate; Better Customer Service Goes to the Heart of the Matter


Press Releases 2001:

December 13, 2001
Boost Customer Service to A Level of Excellence By Understanding Guests and Industry Competitors

November 15, 2001
Rewarding Employees the Wrong Way is A Waste; Get Effective Results with An Unbiased Recognition Program

October 30, 2001
New Book Will Educate Casinos On Critical Success Factor – How to Provide Top-Notch Customer Service

Robinson & Associates Seeks Input from Casino Executives

October 17, 2001
Casino Executives Can Learn A Lesson from Physics; When Customer Service Starts At the Top, It Rolls Downhill

September 20, 2001
As Business Declines Following the Terrorist Attacks, Casinos Must Focus on Service, Outstanding Guest Experience

September 19, 2001
Casinos Cannot Afford to Make Guests Unhappy And Lose Business Because of Poor Customer Service

August 22, 2001
Lost Guests, Dirty Premises Are An Opportunity for Casinos; Lend A Hand, Clean Things Up to Boost Customer Service

July 20, 2001
Casinos Add A Competitive Edge to Their Customer Service When They Think and Act in A Proactive Manner

June 21, 2001
What Vibrations Do You Give Off When Guests Walk In? A Positive Attitude is Crucial for Great Guest Service

May 21, 2001
Casino Guests Want An Outstanding Gaming Experience; Smiles Go A Long Way Toward Creating That Great Visit

April 23, 2001
Customer Service Buddy Is Ideal for Staying on Track And Being Accountable for Your Service Plan

March 19, 2001
Chicken Little Cuts Expenses During Tough Times; Smart Casinos Turbocharge Customer Service to Survive

March 2, 2001
Don’t Let the Economy Put Your Casino At Risk! Follow These 7 Steps for An Effective Customer Service Plan