Praise Colleagues for Job Well Done

Casino employees who praise their colleagues for a job well done are taking the first step toward turning those co-workers into advocates for the property.  One of the best things a casino employee can do when they see a co-worker or manager doing a great job is to give them praise.  Tell them what they’re doing right and thank them.  Those words go a long way toward encouraging them to do it again tomorrow.  When everyone does a good job as a team, the guests will keep coming back.

Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.advocatedevelopmentsystem.com
www.casinocustomerservice.com
480-991-6420