Promptness Turns Casino Guests And Employees Into Advocates

Casino employees who want their guests and fellow workers to be advocates for the property must be prompt.  Be prompt, not only in helping guests but also in showing up for work on time or early.  Guests are forced to wait when an employee is late.  Internal customers are forced to wait.  Everyone in the chain must wait because someone else wasn’t prompt.  Being prompt is a critical factor in a property’s overall success in turning both guests and employees into advocates.

Martin R. Baird
Robinson & Associates, Inc.