Providing Outstanding Casino Guest Service

 Providing Outstanding Casino Guest Service Requires Intelligence

Outstanding casino customer service requires far more than smiling and saying hello.  It requires intelligence on the part of every employee in the casino.  It takes intelligence to provide good service.  You have to think about your guests and their needs so that you’re ready to solve their problems or to just know what they want or need.  People who think as well as act help guests have an amazing experience.


Martin R. Baird
Robinson & Associates, Inc.