Questions Lead to Better Service

Questions Lead to Better Service

One of the best ways to provide great service is to ask questions.  Employees at gaming properties sometimes think they know exactly what the guest wants and then they’re amazed at what they learn when they start asking questions.  Asking questions shows the guest you care about them.  It also gives you the information needed to solve their problems.

 

Martin R. Baird
Robinson & Associates, Inc.
480-991-6420