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Competition is FIERCE!  Read more here.

Casino Customer Service
Solutions, Tactics and More

Oct. 17, 2013

To Improve Customer Service, You Must
Be S.M.A.R.T. and Collaborate!

If It Can’t Be Measured, It’s Just A Wish
Everyone wants to improve customer service, but it’s time to move from wishing it would improve to creating a culture of service excellence.  Click here to read about S.M.A.R.T. service standards.

Simple Is Better
Finding simple ways to improve guest service is a great place to start.  The image below breaks it down into very simple service concepts.

Click on the image to bring up interactive icons.

Can We Learn from the U.S. Government?
For the last couple of weeks, members of Congress have been bickering over everything.  Maybe they should read this article to learn how collaboration leads to success.

Las Vegas, Atlantic City and South Florida
It might just be that people are thinking of Las Vegas, Atlantic City and south Florida all in the same way — as major gaming destinations.  Read this article.

Making More but Will It Last?
Revenue is up and that is great.  But the next two stories in this newsletter could be the sign of future challenges.  Read more.

Will Nov. 26 Be Black Tuesday for Casinos?
Internet gaming launches Nov. 26 in New Jersey.  Will that mean guests stay home to play instead of visiting local brick-and-mortar casinos?  Read this article.

New Jersey Casino Gets Head Start On Online Gaming
Borgata has been awarded the first Internet gaming permit in New Jersey, giving it an early start as casinos jockey in the online gaming market.  This news story explains.

New Competition Just Keeps Coming!
Delaware casinos are feeling the stress of increased competition.  Will improved service save them?  Click here to read the article.

“Casino Customer Service Solutions, Tactics and More” is a compilation of industry-related casino customer service information and other gaming-related management topics offered by Robinson & Associates, Inc.  Just glance over the topics and click on the items of interest to you.

We hope you find information that is not only interesting, but thought provoking and valuable to your endeavor to compete in today’s gaming market.

Marty Baird
Robinson & Associates, Inc.

P.S.  Do you have a service delivery gap?  Put our tested system to work for your casino!

Secret Reveals Why Service Sells:  AdvocateDevelopmentSystem

Even the Best Associates Need Training to Provide Outstanding Guest Service.  We Provide Fun and Effective Training.  READ MORE HERE.

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