Reward Casino Employees for Using New Guest Service Skills



Casino employees who go through customer service training need to be rewarded when they successfully apply their new skills on the casino floor.


Showing employees how to provide excellent service is not enough.  They need incentives.  When they demonstrate the desired behavior – doing what they were trained to do – they should be rewarded as quickly as possible so they can make the connection.  Recognize their efforts and reward them.


Martin R. Baird

Robinson & Associates, Inc.