We specialize in helping casinos improve their guest service.
From training to recognition and incentives we work with your team to make outstanding service part of your properties culture.
Casino Reputation Measurement and Improvement
Your casinos online reviews and reputation are more important than you may think! Research shows that a 1 star increase on Yelp increases your businesses revenue between 5% – 9%. We also found that your guests trust online reviews more than they do your advertising!
Casino Train the Trainer
Your casino’s customer service has a huge impact on your bottom line. People are not born with a guest service gene. It takes training and development. Casino Train The Trainer develops a core group of people at your property who will help drive your customer service culture.