We specialize in helping casinos improve their guest service.

From training to recognition and incentives we work with your team to make outstanding service part of your properties culture.

[well]Casino Reputation Measurement and Improvement

Your casinos online reviews and reputation are more important than you may think! Research shows that a 1 star increase on Yelp increases your businesses revenue between 5% – 9%. We also found that your guests trust online reviews more than they do your advertising!


[well]Casino Train the Trainer

Your casino’s customer service has a huge impact on your bottom line. People are not born with a guest service gene. It takes training and development. Casino Train The Trainer develops a core group of people at your property who will help drive your customer service culture.


[well]Casino Improvement

To measure what matters you need highly defined and measureable service standards. The standards and measurement must be designed to provide both reliable and valid results.


[well]Training Information

Not all training is created equal. Some people don’t see training as an opportunity they see it as a punishment so we work very hard to shatter those beliefs.


[well]Gap Analysis

Our guest experience gap analysis accurately looks at where your customer service is currently and where you would like it to be. This is the first step in a service excellence program.


[well]Gaming Guest Service

If you are looking for a simple way to help your people provide better service nothing could be better than Gaming Guest Service from A to Z it is written in a fun and easy to read style.


[well]Casino Mystery Shopping

Casinos use mystery shoppers because all the associates smile when the GM walks past, but what happens when they are not on the floor?


[well]Simply Share

Simply Share brings you real time customer feedback online or on your mobile device, automatically keeping you informed.



A picture is worth a thousand words. Listen to what these have to say!