Stay On Track With Service Buddy
Casino operators who strive to improve their customer service will achieve a higher degree of success if they simply hold themselves accountable for reaching their service goals. One way to do that is to have a customer service buddy.
A little help from a friend is a great way to stick to your service plan. I call it the customer service buddy system and it’s simply partnering with someone to reach your service goals.
Here are four tips on how to implement a customer service buddy system.
· You can use a variety of people for your buddy. It could be a close friend or an employee.
· After you have selected your service buddy, explain your plans and what you’re trying to accomplish.
· Give your buddy important dates and milestones in your service plan so they can contact you and see how you’re progressing.
- Offer incentives. For example, take your buddy out to dinner each time you meet or exceed your monthly service goals. That’s a very small investment for reaching your goals and staying on plan.
A customer service buddy system is something simple you can do to make it easier for you to succeed with your service plan. Doing this could be the first step toward climbing to that new level of service that you have always wanted to reach.
Martin R. Baird
Robinson & Associates, Inc.