Stellar Casino Customer Service Is Critical During Times of Intense Competition — Read More in Our Newsletter

Don’t miss out!  Subscribe to our newsletter for interesting casino news articles and the latest information concerning online gaming, casino customer service training, mystery shopping, casino reputation and reviews, service gap analysis and more.  To subscribe, click here.


The casino market is brutally competitive.  Stellar guest service is the only true advantage you have to compete effectively.

Casino Customer Service
Solutions, Tactics and More!

Sept. 5, 2013

Outstanding Guest Service Is the Best Solution to Casinos’
#1 Problem Today — Unrelenting Competition

Sometimes Reading Pays More Than You Think

This week, we released the second edition of our casino customer service book “Gaming Guest Service from A to Z.”  It has been updated to include topics such as Advocates, Mystery Shopping and Reputation, to name a few.  The good news … CLICK HERE to get your copy with our compliments!  You can get it first and get it free.

Here is what one casino executive shared with me about the new edition of “Gaming Guest Service from A to Z” …

This is absolutely incredible! I went through the first fifty pages and I love every line of it; very simple and plain, but incredibly to the point. This will be a great tool for me. Thank you for making me a lot smarter.
Thanks again Marty.”

Get your copy NOW

Your Casino’s Reputation Is At Risk!
Fact is your guests trust the casino reviews they read online more than the ads you run.  This means that many casinos are spending millions on ads that they should invest in creating a better reputation.  Read more here.

Sliced and Diced in A Yelp Review??!!  It Can and Does Happen
Casino reviews at Yelp, TripAdvisor and other online sites can be brutal.  This really matters to your casino’s bottom line.  Click on the image below to bring up an interactive version with valuable information embedded in the icons.

Would You Give A Guest $40 to Improve Your Casino’s Reputation?
Last week, I wanted to buy a new computer, but the ad didn’t match the actual price when I checked it out … So would your casino spend $40 to make a guest happy?
Click and read all about it.

Will Online Be the Savior Or the Straw That Breaks the Casino’s Bank?
Casinos in Delaware have launched FREE online gaming.  How will free gaming accessed through Facebook fill the state’s tax coffers?  Click here.

Wynn Sees $$$ in Online Gaming
I don’t claim to be Steve Wynn, but I know that online gaming is happening and it will have a HUGE impact on the current casino business model.  Will your casino be ready when it happens?  Read this article.

Was It the Super Storm Or PA That Caused This?
AC casino revenue tumbled 9.9 percent in the first half of this year.  The next story may hold the real answer.  But first, read this.

PA for Casino LOVERS!
From Rust Belt to casino destination, Pennsylvania casinos are making the state very happy with more than $5.4 billion over the last four years.  What’s good for PA could be crushing neighboring states.  Click and read.

“Tested Casino Guest Service Tips, Tactics & So Much More!” is a compilation of industry-related casino customer service information and other gaming-related management topics offered by Robinson & Associates, Inc.  Just glance over the topics and click on the items of interest to you.

We hope you find information that is not only interesting, but thought provoking and valuable to your endeavor to compete in today’s gaming market.

Marty Baird
Robinson & Associates, Inc.

P.S.  Do you have a service delivery gap?  Put our tested system to work for your casino!

Secret Reveals Why Service Sells:  AdvocateDevelopmentSystem

A Service Delivery Gap Analysis Is the First Step to Giving Casino Guests A Truly Superior Gaming Experience.  CLICK HERE to Learn More.

Our Services

Click Here

20 Years of Helping Casinos Measure, Manage and Improve Their Service.  Call Now to Put Their Systems to Work for You  208.991.2037

  Forward to Friend
Click Here to Leave a Comment Below

Leave a Comment: