Amy’s Baking Co. in Scottsdale, Ariz., began making headlines after its recent “Kitchen Nightmares” episode. It’s a teachable moment for any business that has direct contact with customers and wants to provide great customer service. It also offers lessons on casino reputation. I dare you to count the number of service mistakes they make in 40 minutes. Have paper and pen handy to keep track.
Some of the mistakes include:
– How not to handle guest feedback.
– Leading by example.
– The customer is always right.
– Reputation and social media reviews.
This video is way over the top, of course. But Amy’s offers plenty of lessons. Just pay attention.
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