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Casino Reputation and Amy’s Baking Co.

Amy’s Baking Co. in Scottsdale, Ariz., began making headlines after its recent “Kitchen Nightmares” episode.  It’s a teachable moment for any business that has direct contact with customers and wants to provide great customer service.  It also offers lessons on casino reputation.  I dare you to count the number of service mistakes they make in 40 minutes.  Have paper and pen handy to keep track.

casino reputation

Casino Reputation Intelligence

Some of the mistakes include:

– How not to handle guest feedback.
– Leading by example.
– The customer is always right.
– Reputation and social media reviews.

This video is way over the top, of course.  But Amy’s offers plenty of lessons.  Just pay attention.

Marty Baird

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