Competition is stifling. The year is 25% over. What do you need to do now to reach your goals of giving your guests an amazing service experience?
First, you need to make sure you don’t make these 3 Mistakes
Creating a culture of customer service excellence dosen’t’t happen by accident or overnight. It takes an organized and committed effort to real long-term change and development. You need to invest in your people and develop them.
Want to know more? Here are some great articles:
Take Control! Of Casino Online Reviews, That Is. There Are Ways Gaming Executives Can Do That.
Casino Restaurant Menus Are Now An Open Window to Casino Reputation
Competition Victim. Harrah’s Tunica Likely Will Close in June Because of Increased Competition.
Want More of the Latest Casino News?
Detour from Your Well-Worn Path
Next time the demands of running a casino or a casino department get you down, think of this video and remember that you are part of something truly amazing. And that there’s probably a casino executive just one galaxy away who’s working just as hard. Click on the “What???!!!” headline.
“Casino Customer Service Solutions, Tactics and More” is a compilation of industry-related casino customer service information and other gaming-related management topics offered by Robinson & Associates, Inc. Just glance over the topics and click on the items of interest to you.
We hope you find information that is not only interesting, but thought provoking and valuable to your endeavor to compete in today’s gaming market.
Robinson & Associates, Inc.
P.S. Do you have a service delivery gap? Put our tested system to work for your casino!