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A New Lesson At NIGA Trade Show – Make Casino Customer Service Training Stick, Not Fade Away

“3 Ways to Make Learning Stick” Wednesday, April 1, at  2 p.m. at NIGA 2015 Trade Show

Join us at the NIGA Trade Show and see how to make casino customer service training at your casino stick.  This isn’t the same old, same old training workshop.  What do you know about PRE Learning?  What do you know about the proper order of learning?  Watch learning get turned on its head (to your benefit)!

PRE Learning

Our presentation will focus on PRE Learning.  PRE Learning replaces the “blah blah blah blah blah” of traditional learning with a fun, interactive, engaging and multi-sensory experience while also eliminating traditional learning “dis-order.”  By putting the learning process in the right order, training participants walk in prepared to engage, apply and assimilate the new information they receive that day.

Because they work with prepared participants, trainers can focus on areas where improvement is needed.  Pre Learning helps trainers identify participants’ strengths and weaknesses before training even starts.  Because they are prepared to learn, participants can actually look forward to their training.

PRE Learning  is a method, a system and a proven FORMULA  designed to … reduce training costs, cut training time and increase learner retention.

PRE Learning also provides real-time data for casino leadership that can be used as a management tool to identify trends about learning as well as participation in training.

PRE Learning is the perfect enhancement to any area of training or even orientation.

See you at the San Diego Convention Center!  Remember, our presentation — “3 Ways to Make Learning Stick” — will be held at 2 p.m. on Wednesday, April 1.


Martin R. Baird has more than 20 years of experience helping casinos measure, manage and improve their customer service so they can compete and generate future growth and profitability.  Martin is passionate about casino customer service.  As a casino consultant, he is recognized around the world for helping casinos take their guest service experience to higher levels through outstanding casino customer service training.

Lydia Baird