Tag Archives for " PRE Learning "

Casino Training and PRE Learning Create Educational and Fun NIGA Session

Casino Training Goes Hand in Hand With PRE Learning At NIGA Presentation

Our session yesterday at the NIGA Trade Show was really great.  But don’t take my word for it.  Here are a few participant comments.

“Best session of the entire conference.”

“LOVED IT!  Great information.  Very engaging.”

“Thank you for a wonderful learning session!”

If you missed it … Here is a link to the presentation.  It’s not the same as live but the next best thing.  SEE IT HERE.

Our presentation showed how the learning process involved in casino customer service training can be rearranged to save time, save money and improve retention.  We showed how this works with a demonstration of our Orientation 2.0.  That’s right, this process — which we call PRE Learning — can even be used for employee orientation.  It can be used in many areas of casino operations when training and learning are needed.

Think for a moment what it was like when you were in school.  You came to class and teachers lectured.  They spent the entire time telling you everything they thought you needed to know about the subject.  At the end of these long, tedious and often boring lectures, teachers assigned tasks and homework to be completed before the next class.

That is the same model that most training blindly follows today.  Facilitators start with a long lecture and then ask people to break into groups and do projects or activities.

Researchers at M.I.T. and Harvard University are finding that the order of lecture, homework, activity and repeat is not a good way to facilitate learning.  They are discovering that there is a better way — actually, a better order for learning.  That is PRE Learning.

A Lagniappe!

I offered this to the session participants as an homage to my friends in L.A.

A FREE copy of our book “Gaming Guest Service from A to Z.”

Click here to get your copy.

Enjoy!

Casino Customer Service Training

Second Edition of Casino Customer Service Book Provides Updated Information

 

 

 

 

 

 

 

 

Marty

BUSINESS INQUIRIES FOR ROBINSON & ASSOCIATES, INC.:
Lydia Baird
lbaird@raresults.com

 

NIGA Trade Show Presentation — Improve Casino Customer Service Training By Reordering Learning

“3 Ways to Make Learning Stick,” Human Resources Track,  Wednesday, April 1, at  2 p.m. at NIGA Trade Show 2015

Come to our NIGA Trade Show 2015 presentation and see how the learning process involved in casino customer service training can be rearranged to save time, save money and improve retention.  We will show how this works with a demonstration of our Orientation 2.0.  That’s right, this process — which we call PRE Learning — can even be used for employee orientation.  It can be used in many areas of casino operations when training and learning are needed.

Watch the video on this page or click here.  We hope to see you at the San Diego Convention Center!

 

Think for a moment what it was like when you were in school.  You came to class and teachers lectured.  They spent the entire time telling you everything they thought you needed to know about the subject.  At the end of these long, tedious and often boring lectures, teachers assigned tasks and homework to be completed before the next class.

That is the same model that most training blindly follows today.  Facilitators start with a long lecture and then ask people to break into groups and do projects or activities.

Researchers at M.I.T. and Harvard University are finding that the order of lecture, homework, activity and repeat is not a good way to facilitate learning.  They are discovering that there is a better way — actually, a better order for learning — and we will share that with you.

Remember, our presentation — “3 Ways to Make Learning Stick” — will be held at 2 p.m. on Wednesday, April 1.

Marty

Martin R. Baird has more than 20 years of experience helping casinos measure, manage and improve their customer service so they can compete and generate future growth and profitability.  Martin is passionate about casino customer service.  As a casino consultant, he is recognized around the world for helping casinos take their guest service experience to higher levels through outstanding casino customer service training.

BUSINESS INQUIRIES FOR ROBINSON & ASSOCIATES, INC.:
Lydia Baird
lbaird@raresults.com

 

A New Lesson At NIGA Trade Show – Make Casino Customer Service Training Stick, Not Fade Away

“3 Ways to Make Learning Stick” Wednesday, April 1, at  2 p.m. at NIGA 2015 Trade Show

Join us at the NIGA Trade Show and see how to make casino customer service training at your casino stick.  This isn’t the same old, same old training workshop.  What do you know about PRE Learning?  What do you know about the proper order of learning?  Watch learning get turned on its head (to your benefit)!

PRE Learning

Our presentation will focus on PRE Learning.  PRE Learning replaces the “blah blah blah blah blah” of traditional learning with a fun, interactive, engaging and multi-sensory experience while also eliminating traditional learning “dis-order.”  By putting the learning process in the right order, training participants walk in prepared to engage, apply and assimilate the new information they receive that day.

Because they work with prepared participants, trainers can focus on areas where improvement is needed.  Pre Learning helps trainers identify participants’ strengths and weaknesses before training even starts.  Because they are prepared to learn, participants can actually look forward to their training.

PRE Learning  is a method, a system and a proven FORMULA  designed to … reduce training costs, cut training time and increase learner retention.

PRE Learning also provides real-time data for casino leadership that can be used as a management tool to identify trends about learning as well as participation in training.

PRE Learning is the perfect enhancement to any area of training or even orientation.

See you at the San Diego Convention Center!  Remember, our presentation — “3 Ways to Make Learning Stick” — will be held at 2 p.m. on Wednesday, April 1.

Marty

Martin R. Baird has more than 20 years of experience helping casinos measure, manage and improve their customer service so they can compete and generate future growth and profitability.  Martin is passionate about casino customer service.  As a casino consultant, he is recognized around the world for helping casinos take their guest service experience to higher levels through outstanding casino customer service training.

BUSINESS INQUIRIES FOR ROBINSON & ASSOCIATES, INC.:
Lydia Baird
lbaird@raresults.com

 

 

 

 

Mark Your Calendar for the NIGA Trade Show — Hear About the Order in Which Casino Customer Service Learning Occurs

“3 Ways to Make Learning Stick” Wednesday, April 1, at  2 p.m. at NIGA 2015 TRADE SHOW

We are thrilled to introduce a new way of learning at the upcoming NIGA Trade Show.  It involves the order in which learning occurs and turns everything you know about training on its head.

Watch the video on this page or click here.  We hope to see you at the San Diego Convention Center!

You may think you know everything there is to know about teaching, how people learn and how all that rolls into training.  Well, we have discovered there is a great deal to learn.  New information from Harvard and MIT research could have a significant impact on how you train your employees and what they take away from their training.  It wouldn’t have been possible to pass this information along to you only a couple of years ago but we can now and that is exactly what we will do at NIGA.

If you want to save money, reduce training time and increase retention, then our presentation is perfect for you.  Mark your calendar!

Remember, our presentation — “3 Ways to Make Learning Stick” — will be held at 2 p.m. on Wednesday, April 1.

 

Marty

Martin R. Baird has more than 20 years of experience helping casinos measure, manage and improve their customer service so they can compete and generate future growth and profitability.  Martin is passionate about casino customer service.  As a casino consultant, he is recognized around the world for helping casinos take their guest service experience to higher levels through outstanding casino customer service training.

BUSINESS INQUIRIES FOR ROBINSON & ASSOCIATES, INC.:
Lydia Baird
lbaird@raresults.com

What If What You Thought You Knew About Casino Customer Service Training Was Wrong?

 

Pre Learning Logo

 

“3 Ways to Make Learning Stick” Wednesday, April 1, at  2 p.m. at NIGA 2015 Trade Show

At the 2015 NIGA Trade Show, we will be all over the topic of casino customer service training but in a new way.

Ready to reduce training time and increase retention by correcting this costly learning “dis-order”?  Watch This

3 ways to make training stick!  Once again, we are so proud to share how to improve your training results at the NIGA Trade Show.  Our  presentation will be at 2 p.m. Wednesday, April 1.  LEARN MORE

Our presentation will focus on PRE Learning.  PRE Learning replaces the “blah blah blah blah blah” of traditional learning with a fun, interactive, engaging and multi-sensory experience while also eliminating traditional learning “dis-order.”  By putting the learning process in the right order, training participants walk in prepared to engage, apply and assimilate the new information they receive that day.

Because they work with prepared participants, trainers can focus on areas where improvement is needed.  Pre Learning helps trainers identify participants’ strengths and weaknesses before training even starts.  Because they are prepared to learn, participants can actually look forward to their training.

PRE Learning builds enthusiasm and engagement among employees and can even give them a sense of ownership in their skills and performance.

Time is money.  By reducing training time, PRE Learning saves casinos money and can improve their financial performance.

Marty

Martin R. Baird has more than 20 years of experience helping casinos measure, manage and improve their customer service so they can compete and generate future growth and profitability.  Martin is passionate about casino customer service.  As a casino consultant, he is recognized around the world for helping casinos take their guest service experience to higher levels through outstanding casino customer service training.

BUSINESS INQUIRIES FOR ROBINSON & ASSOCIATES, INC.:
Lydia Baird
lbaird@raresults.com