Tone of Voice Is Extremely Important

The tone of voice casino employees use to communicate with guests is just as important as the words that are spoken, possibly more important.  The way casino employees say something has a huge impact on what people hear.  Casinos are noisy, so employees’ voices need to cut through, but in a calm, friendly, smiling and welcoming manner.  The way they say words often has more impact than the words themselves.  An employee’s voice is telling a story, so make sure it tells a warm and happy story.
Martin R. Baird
Robinson & Associates, Inc.