Training Creates Guest Advocates
Casinos focused on improving their customer service very likely will need to provide their employees with guest service training in order to take the guest experience to a higher level. It is at this higher level that casinos can create more guest advocates. So train, train and train again and make sure ALL employees participate. Training is an opportunity for management to show its support. Management absolutely must take part in the training with everyone else. That sends a powerful message to casino employees.