Turn Casino Guests Into Advocates By Showing Them Some Attention

There’s one easy way that casino employees can turn their property’s guests into advocates – show them a little attention.  Attention is something everyone wants.  We all want it in different ways, but basically we want to be recognized.  We want a certain level of attention.  Giving the guest personal attention could mean just smiling and walking by because that’s what the guest prefers.  It could mean using their name or remembering what they like to drink or how they like a sandwich.  Providing that level of attention tells them you care about them and want them to come back.  That can turn them into advocates for the casino.

Martin R. Baird
Robinson & Associates, Inc.