Turnover Hits Productivity Hard

The one area of operating a casino that suffers the most from employee turnover is productivity.  The productivity that is lost when employees fly out the back door is overwhelming.  It’s not just the direct loss of productivity from the person who left, but also the effect that departure has on the people who remain.  It doesn’t matter if the person who left was not a very good worker, the rest of the people around them are affected by the loss.  They feel like they’ve lost a part of themselves and that lowers their productivity.

Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.advocatedevelopmentsystem.com
www.casinocustomerservice.com
480-991-6420