Upscale Casinos Suffer the Most From Costly Employee Turnover

The  cost of replacing departing employees at mid-market casinos is expensive, but the cost is even greater at upscale properties.  Cornell University research shows that employee turnover at ‘mid-market and below’ properties in the hospitality industry costs $4,434 per new hire.  On the other hand, if a property is upscale, that cost skyrockets to more than $12,000 per person.  That likely holds true in the gaming industry as well.  Thus, if a casino’s vision statement includes words and phrases such as pre-eminent, leader, destination resort and the number one destination, its cost per lost employee probably is about $12,000.

Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.advocatedevelopmentsystem.com
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