We’re Headed for the Dominican Republic!

Majestic Casino Guest Service Training


CIRSA Corporation has teamed up with my company to provide employee customer service training at its new Majestic Casino in
Santo Domingo in the Dominican Republic.  The training is designed to help the casino offer quality guest service.


When it opens in late July or early August, Majestic Casino will be the newest Caribbean property operated by CIRSA, a Barcelona-based multinational gaming company with three casinos in the Caribbean and 22 casinos globally. 


We are very excited to have the opportunity to work with CIRSA and its casino employees.  It is truly an honor to be selected by such a world-renowned corporation.


The training will take place in July and will be presented in Spanish by one of our facilitators, Ramiro Ortiz.  We use a participant-centered technique called accelerated learning to help training participants understand the essentials of quality customer service.  Casino employees actively participate in the training.


Everyone learns in their own way.  With accelerated learning, participants use all their senses.  Because they are so totally involved, they find their way of learning and retention increases dramatically.  When you get to the point where the participants heard it, saw it and did it, you get up to 90 percent retention.  And because they are using all their senses, the employees have fun while they learn.


The training will include lively interaction with the facilitator, prizes, role playing, drawing, group discussions and more.


Martin R. Baird

Robinson & Associates, Inc.