Casino Training Goes Hand in Hand With PRE Learning At NIGA Presentation
Our session yesterday at the NIGA Trade Show was really great. But don’t take my word for it. Here are a few participant comments.
“Best session of the entire conference.”
“LOVED IT! Great information. Very engaging.”
“Thank you for a wonderful learning session!”
If you missed it … Here is a link to the presentation. It’s not the same as live but the next best thing. SEE IT HERE.
Our presentation showed how the learning process involved in casino customer service training can be rearranged to save time, save money and improve retention. We showed how this works with a demonstration of our Orientation 2.0. That’s right, this process — which we call PRE Learning — can even be used for employee orientation. It can be used in many areas of casino operations when training and learning are needed.
Think for a moment what it was like when you were in school. You came to class and teachers lectured. They spent the entire time telling you everything they thought you needed to know about the subject. At the end of these long, tedious and often boring lectures, teachers assigned tasks and homework to be completed before the next class.
That is the same model that most training blindly follows today. Facilitators start with a long lecture and then ask people to break into groups and do projects or activities.
Researchers at M.I.T. and Harvard University are finding that the order of lecture, homework, activity and repeat is not a good way to facilitate learning. They are discovering that there is a better way — actually, a better order for learning. That is PRE Learning.
I offered this to the session participants as an homage to my friends in L.A.
A FREE copy of our book “Gaming Guest Service from A to Z.”
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