Make Employee Rewards Unbiased

Don’t Base Casino Employee Rewards On Popularity

 

Reward and recognition programs for casino employees should be based on specific criteria, not popularity.   Everyone likes recognition for a job well done and casino employees are no exception.  Unfortunately, some casinos reward their employees the wrong way.  Many casino employees view the company’s internal recognition program as a popularity contest.  If that’s the perception, then the program is a complete waste.  Rewards need to be based on specific criteria.

 

Martin R. Baird

Robinson & Associates, Inc.

mbaird@casinocustomerservice.com

www.casinocustomerservice.com

480-991-6420

See Me On The Travel Channel!

I Will Help Narrate April 5 Travel Channel Program

On Humorous
Las Vegas Urban Gaming Legends

 

 

Come join me for some Las Vegas fun April 5 on the Travel Channel.  The show is titled “Vegas Urban Legends.”

 

I will help narrate seven vignettes in the show, including segments on betting competition between twin high rollers, three college students on their first tip to Las Vegas and a woman in search of a lucky slot machine.  The program features actors who portray a variety of stories about Las Vegas lore related to unusual bets, outrageously large tips, big wins and big losses.

 

Las Vegas urban legends are about things bigger than life, about occurrences that may or may not have ever happened.  But they’re fun to tell.

 

So tune in and enjoy!

 

Martin R. Baird

Robinson & Associates, Inc.

mbaird@casinocustomerservice.com

www.casinocustomerservice.com

480-991-6420

Management Must Support Service

If Casino Management Wants Outstanding Guest Service,

It Must Support A Service Culture for Its Employees

 

A guest-service culture will thrive at casinos where management shows its support of efforts to keep service at a high level.

 

Casino management must support and participate in the process of providing outstanding guest service.  Follow up guest-service training with a recognition and incentive program to encourage employees to embrace the new behaviors expected of them.  This is a strong indication of management’s commitment to service. 

 

When employees see their general manager smiling, greeting guests and picking up trash, they know they need to conduct themselves in the same manner.  When everyone in the casino works together to create a great experience, guests take notice.  They appreciate those efforts.

 

Martin R. Baird

Robinson & Associates, Inc.

mbaird@casinocustomerservice.com

www.casinocustomerservice.com

480-991-6420

 

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