What Motivates Casino Employees?

Improving casino guest service starts with changing how employees provide the service.  They must step outside their comfort zone and they will find the process difficult.  You must identify what will motivate your people to perform the desired behaviors you’re looking for.  You must overcome the hurdle of getting a critical mass of employees to see that this guest service culture is good for them as well as the casino.

Martin R. Baird
Robinson & Associates, Inc.