Will Your Casino Restaurant Menu Show Up in Google Searches?
There’s a new and important question gaming properties must ask themselves. Will their casino restaurant menu appear in Google searches? A new interactive image from Robinson & Associates, Inc., explores this question.
“This is suddenly a critical question,” said Martin R. Baird, chief executive officer of Robinson & Associates, a casino consulting firm to the global gaming industry. “Google has teamed up with Yelp and Urbanspoon to make restaurant menus show up in searches. Are casinos ready for this opportunity?”
The ThingLink image also contains information about three common mistakes casinos make in the area of casino reputation and online casino reviews.
Martin R. Baird is a casino consultant and chief executive officer of Robinson & Associates, Inc., and CasinoCustomerService.com. For 20 years, Robinson & Associates has been dedicated to helping casinos improve their guest service so they can compete and generate future growth and profitability. A Boise, Idaho-based consulting firm to the global gaming industry, Robinson & Associates is the world leader in casino guest experience measurement, management and improvement. Recently, it announced Simply Share, a real-time customer feedback platform that makes it fast and easy for casino customers to share their experience directly with casinos instead of posting comments online at social media sites.
For more information, visit the company’s Web site at http://casinocustomerservice.com/more_positive_casino_reviews_yelp or contact Lydia Baird, director of business development, at 208-991-2037 or firstname.lastname@example.org. Read about a variety of topics at Martin Baird’s blog at http://casinocustomerservice.com/casino_news.htm/, including casino-related articles, casino customer service training, mystery shopping tips, casino reputation measurement and improvement, service gap analysis and more. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
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