Zero Employee Turnover Is Not Possible Or Even That Desirable

Casinos struggling to reduce their employee turnover should keep in mind that zero turnover is probably impossible and not particularly desirable.  Forget about zero turnover.  People move, finish college, even die.  Casino executives must be realistic about the fact that some people will leave for a variety of reasons and that turnover is a fact of business.  A manageable amount of turnover can be good.  Employees are the lifeblood of any casino, but sometimes a few of them need to be removed for the health of the property.  New employees bring in fresh ideas, abilities and attitudes that can breathe life into the casino.

Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.advocatedevelopmentsystem.com
www.casinocustomerservice.com
480-991-6420